Frequently Asked Questions
Answers to common questions about MILKLAB, our menu, location and how to reach us.
MILKLAB Smoky Hollow is located at 526 N West St, Raleigh, NC 27603, in the Smoky Hollow district of downtown Raleigh. Parking is available with access from N West Street and N Harrington Street. Parking availability may vary.
MILKLAB offers specialty milk tea, bubble tea, rolled ice cream, Thai-style ice cream, specialty drinks and a variety of topping options for customization. Menu offerings may change seasonally — contact us for current selections.
Yes. Customers can choose from different tea bases, flavor options and toppings to create a drink or dessert that matches their preferences. Customization options may vary — ask our team about what's available during your visit.
Yes. MILKLAB offers dessert options including rolled ice cream, Thai-style ice cream and specialty dessert combinations. Availability may vary.
Yes. Rolled ice cream is a MILKLAB specialty — made to order on a cold surface and rolled into cylinders, then finished with your choice of toppings. It's an interactive dessert experience you can watch being prepared.
Yes. MILKLAB welcomes group orders. Contact us in advance to discuss your needs, available options and lead time. You can reach us at 336-287-8467, 919-594-1159 or info@milklabsmokyhollow.com.
MILKLAB can discuss catering and group order options for events including office gatherings, celebrations, parties and community events. Submit a catering request through our website or contact us directly to learn about current availability and options.
You can contact MILKLAB by phone at 336-287-8467 (website contact) or 919-594-1159 (location), by email at info@milklabsmokyhollow.com, or by using the contact form on our website at the Contact page.
Visit our Catering page and complete the catering inquiry form. You can also call us at 336-287-8467 or email info@milklabsmokyhollow.com to discuss your event needs directly.
We welcome customer feedback. You can submit feedback using the contact form on our website — select "Feedback" as the inquiry type. You can also email us at info@milklabsmokyhollow.com.
Please contact MILKLAB directly before ordering if you have food allergies or specific dietary requirements. Product ingredients and preparation methods may change. We cannot guarantee that any product is free from allergens or cross-contact. Your health and safety are important — please communicate your needs to our team before placing an order.
Still Have Questions?
Our team is happy to help. Reach out by phone, email or through our contact form.