Refund Policy

1. General Policy

Because many MILKLAB products are prepared food and beverage items, refund and replacement decisions may depend on the circumstances of the purchase. We encourage customers to contact us as soon as possible when an issue occurs.

2. Order Issues

If you believe your order was incorrect, incomplete, damaged, or materially different from what you requested, contact MILKLAB promptly. Provide your name, contact information, approximate purchase date and time, location, description of the issue, order information if available, and a photograph or other supporting information when appropriate. We will review the matter and determine an appropriate resolution.

3. Incorrect Orders

If MILKLAB makes an error in preparing an order, we may, depending on the circumstances, correct the order, replace the affected item, provide a refund for the affected item, or provide another reasonable resolution. The available remedy may depend on the circumstances and applicable law.

4. Quality Concerns

If you receive a product that does not meet reasonable quality expectations, contact us promptly. Because food and beverages are time-sensitive, delayed complaints may make it difficult to verify the condition of the product. We may request additional information to investigate the concern.

5. Customer Ordering Errors

If a customer selects the wrong flavor, topping, size, customization, or other option, refunds or replacements are not automatically guaranteed. We encourage customers to review their selections before completing an order.

6. Customized Products

Customized beverages and desserts may be prepared specifically according to a customer's selections. For this reason, customized items may be subject to additional restrictions regarding cancellation or refund requests, except where a refund or other remedy is required by law.

7. Cancellations

Cancellation policies may vary depending on the type of order and whether preparation has already begun. For group orders, catering, special events, or large orders, additional cancellation terms may apply and may be communicated before confirmation.

8. Catering and Large Orders

Catering and large orders may involve special preparation, scheduling, quantities, deposits, or other commitments. Any applicable cancellation or refund terms will be communicated as part of the order confirmation.

9. Third-Party Orders

If an order is placed through a third-party delivery, ordering, or marketplace service, refund requests may need to be submitted through that service. Third-party platforms may have their own refund and cancellation procedures.

10. Refund Method

When a refund is approved, we generally attempt to issue the refund using the original payment method when practical and permitted by the payment provider. Processing times may depend on the financial institution or payment processor. MILKLAB does not control the exact time required for a financial institution to post a refund.

11. Cash Purchases

For purchases originally paid in cash, an approved refund may be handled according to the circumstances and the procedures applicable at the location.

12. Duplicate Charges

If you believe you were charged more than once for the same transaction, contact MILKLAB promptly. We will review available transaction information and correct verified duplicate charges as appropriate.

13. Payment Disputes

Customers should contact MILKLAB first when possible so that we have an opportunity to investigate and resolve an issue. Nothing in this policy limits any rights available under applicable law.

14. No Automatic Refund Guarantee

Submission of a refund request does not automatically guarantee approval. Each request may be reviewed based on the nature of the issue, timing of the complaint, purchase information, product condition, available evidence, applicable law, and circumstances of the transaction.

16. Food Safety Concerns

If you believe a product may present a food safety concern, contact MILKLAB promptly and provide the relevant details. If you experience a serious medical emergency, seek appropriate emergency medical assistance immediately.

17. Policy Changes

MILKLAB may update this Refund Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

18. Applicable Law

Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable law.

15. Contact for Refund Requests

Refund-related requests should be submitted through:

19. Contact Information