Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide through forms or other interactions with our website. This may include:

• First and last name
• Email address
• Telephone number
• Company or organization
• Event information
• Inquiry type
• Message content
• Feedback
• Information you provide when requesting catering or group-order information

We may also automatically collect certain technical information when you visit the website, such as browser type, device type, operating system, IP address, approximate geographic information, pages viewed, referring pages, and general website usage information.

2. How We Use Information

We may use information to:

• Respond to questions and inquiries
• Communicate with customers
• Respond to catering requests
• Respond to group-order inquiries
• Provide information about our products and services
• Improve our website and customer experience
• Maintain website security
• Detect and prevent spam, fraud, abuse, or unauthorized activity
• Maintain business records
• Comply with applicable legal obligations

We do not sell personal information merely because you submit a contact form.

3. Contact Form Information

When you submit a contact form, the information may be transmitted to MILKLAB through our website and email systems. Contact information may be used solely for responding to your inquiry and related business communications.

4. Email Communications

If you contact us by email or submit a website form, we may retain the communication so that we can respond, maintain customer service records, and follow up when reasonably necessary. We do not promise that every electronic communication will be completely secure during transmission.

5. Cookies and Similar Technologies

The website may use cookies, local storage, analytics technologies, security tools, or similar technologies to operate the website and understand website usage. Cookies may be used for:

• Essential website functions
• Remembering preferences
• Analytics
• Security and performance

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Analytics

If analytics tools are implemented, they may collect information about how visitors interact with the website, including pages visited, approximate location, device information, browser information, traffic source and time spent on pages. Analytics providers may process information according to their own privacy policies.

7. Third-Party Services

The website may use third-party services for functions such as hosting, email delivery, analytics, spam protection, maps, payment processing, embedded content and website security. Those providers may process information according to their own privacy policies. MILKLAB does not control the privacy practices of independent third-party providers.

8. Information Sharing

We may share information with service providers that help operate our website and business. We may also disclose information:

• When required by law
• To respond to lawful governmental requests
• To protect our rights or customers
• To investigate fraud or abuse
• To protect the security of our systems
• In connection with a business transfer, merger, acquisition, restructuring, or sale of assets

9. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, for legitimate business purposes, to resolve disputes, maintain business records, comply with legal requirements, and enforce agreements. Retention periods may vary depending on the type of information.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been submitted through the website without appropriate authorization, we will take reasonable steps to delete the information.

12. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, information about processing, to object to certain processing, or to withdraw consent where processing is based on consent. To make a privacy-related request, contact:

info@milklabsmokyhollow.com

13. North Carolina and Other State Privacy Rights

Privacy rights may vary depending on where you live and whether a particular privacy law applies to MILKLAB. Nothing in this Privacy Policy is intended to remove rights that cannot legally be waived.

14. External Links

The website may contain links to third-party websites. MILKLAB is not responsible for the privacy practices, security, content, or policies of third-party websites. You should review the privacy policy of any external website you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we may update the Effective Date at the top of this page. Your continued use of the website after changes become effective constitutes use subject to the updated policy to the extent permitted by law.

16. Contact

Questions regarding this Privacy Policy may be sent to: