Terms and Conditions

1. Website Purpose

The website provides general information about MILKLAB, its products, services, location, contact information, catering inquiries, group-order inquiries, and related business information. Website content may change at any time.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use the website. If you are using the website on behalf of a business or organization, you represent that you have authority to act on behalf of that entity.

3. Information Accuracy

We make reasonable efforts to keep website information useful and current. However, menu items, flavors, toppings, hours, availability, pricing, services, and other information may change without notice. Website information should not be interpreted as a guarantee that any particular product or service will always be available.

4. Menu and Product Information

Images and descriptions are provided for general informational purposes. Actual products may vary in appearance, ingredients, preparation, size, availability, and presentation. Product availability may depend on inventory, location, seasonality, staffing, and other circumstances.

5. Food Allergies and Dietary Requirements

Customers with food allergies or dietary restrictions should contact MILKLAB before ordering. We do not guarantee that any product is free from allergens or cross-contact unless specifically stated in writing and supported by applicable operational procedures. Ingredients and preparation methods may change. Customers are responsible for communicating relevant dietary requirements before ordering.

6. Contact Forms

Website contact forms are provided for communication and inquiry purposes. Submitting a form does not create a contract, reservation, order, catering agreement, employment relationship, or other binding obligation unless separately confirmed by MILKLAB. We may contact you using the information you provide.

7. Catering and Group Orders

Submitting a catering or group-order inquiry does not guarantee availability. Requests may require additional information, confirmation, lead time, minimum quantities, deposits, payment, or other conditions. Any final catering or group-order terms will be communicated separately.

8. Pricing and Availability

Prices, promotions, product selections, operating hours, and availability may change. Where applicable, the price and terms confirmed at the time of purchase or order will govern that transaction.

9. Third-Party Services

The website may contain links to or integrations with third-party services. MILKLAB does not control third-party websites or services and is not responsible for their content, availability, privacy practices, security, or terms.

10. Intellectual Property

Unless otherwise stated, website content including text, logos, graphics, photographs, layout, design elements, and other materials may be owned by or licensed to MILKLAB. You may view the website for personal and legitimate informational purposes. You may not reproduce, distribute, modify, publish, transmit, sell, or commercially exploit website content without appropriate authorization.

11. User Submissions

If you submit feedback, suggestions, comments, photographs, testimonials, or other materials, you represent that you have the right to submit them. Do not submit confidential, proprietary, illegal, threatening, defamatory, or infringing material. To the extent permitted by law, you grant MILKLAB permission to use feedback submitted for business improvement and customer-service purposes.

12. Prohibited Use

You agree not to use the website for unlawful purposes, attempt to gain unauthorized access, interfere with website security, introduce malicious code, scrape the website in a manner that violates applicable law, impersonate another person, submit fraudulent information, abuse contact forms, or interfere with normal website operation.

13. Website Availability

We attempt to maintain website availability but do not guarantee uninterrupted or error-free operation. The website may occasionally be unavailable due to maintenance, updates, technical problems, hosting issues, security events, or circumstances beyond our control.

14. Disclaimer

To the maximum extent permitted by law, website content is provided on an "as is" and "as available" basis. MILKLAB does not guarantee that the website will always be accurate, complete, current, secure, or uninterrupted.

15. Limitation of Liability

To the maximum extent permitted by applicable law, MILKLAB and its owners, employees, representatives, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to use of the website. Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless MILKLAB and its representatives from claims, damages, liabilities, costs, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

17. Privacy

Your use of the website is also subject to our Privacy Policy. Please review the Privacy Policy for information about collection and use of personal information.

18. Refunds and Cancellations

Refunds, cancellations, corrections, and related matters are governed by the MILKLAB Refund Policy where applicable.

19. Modifications

We may modify these Terms and Conditions from time to time. Updated terms will be posted on this page with an updated Effective Date.

20. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

21. No Waiver

Failure to enforce any provision does not constitute a waiver of the right to enforce that provision later.

22. Governing Law

These Terms are intended to be governed by applicable laws of the State of North Carolina, without regard to conflict-of-law principles, except where applicable law requires otherwise.

23. Contact